Risk-Free Ordering

We want you to be completely satisfied with your purchase. Therefore we offer you a 30-day examination period for books and videos, unless otherwise indicated.

At any time within the 30 days of receipt of your order, you may return the book(s) or video(s) for a full refund or credit of the purchase price, less the shipping and handling costs. The shipping charge is non-refundable, unless it is a result of our error). If you were not charged shipping originally, we will deduct our actual shipping cost from your refund.

Just follow these three easy instructions to return a purchase:

1. Make sure the item is in resalable condition. We cannot refund or credit returned books or videos that are marked or damaged. If the book has marks, stains, dog-eared from use, scuffed or defaced in any way, AvScholars will not issue a refund.
   
   
2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book or video so that we can issue the proper credit or refund.
   
   
3. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:

   AvScholars Publishing, LLC.
   Returns Department
   Po Box 1275
   Matteson, IL 60443

4. The return must be prepaid at your expense unless it is a result of our error. We will notify you via e-mail of your refund once we have received and processed the returned item.

Defective books or videos may be returned for replacement or full credit. They must be reported and returned within 30 days (15 days for videos) of the invoice date. To report a defective book or video to our Customer Service Department, call 773-837-5931, fax: 1-773-304-3558, or use our Contact Us form.

Returns from Booksellers

1. Booksellers must request permission to return books. Requests must be made in writing and faxed to 773-304-3558 or sent to:
   
   Customer Service Department
   AvScholars Publishing, LLC.
   PO Box 1275
   Matteson, IL 60443
   
   
2. Returns for full credit must be requested within 6 months of the original invoice date. Partial credit will be issued for books returned 6 months or more after the invoice date. Any returns received after 1 year of the invoice date will be refused. Defective books must be reported and/or returned within 30 days of invoice date.
   
   
3. All books returned for credit must be sent postpaid to our warehouse (see the returns address listed above). A packing list, copy of the original invoice, and written authorization must be enclosed. Full credit will not be issued for books returned in damaged or used condition, for books with price markings, or for books removed from original shrink wrapping. Damaged books are destroyed by our warehouse and are not available for pick-up.
   
   
4. Returns of superseded editions will be accepted for a period of 6 months from the publication date of a new edition or the date that a title you have ordered is declared out of print. Follow the above instructions for returning an item.

If you have any questions about the money-back guarantee or our returns policies, please contact us.

Restocking Fee

Upon arrival of the returned item, a refund will be issued for the cost of the item minus the original cost of shipping costs (if ncessary) and a 15% administration fee or $5.00 - which ever is greater.

Any support or annual maintenance fees will be cancelled for all future recurring charges.  However, any paid annual support fees can not be refunded, as these services are rendered immediatly after the time of ordering.

The restocking fee is a combination of administrative fees along with online transaction fees for VISA, Mastercard etc that have already incurred.  This amount is charged by our payment gateway.  All returned products must be in their original packaging, and licenses should be uninstalled and must be returned in a never-used and resalable condition. In the case of software and ebooks requiring registration codes, the respecitve software or ebook license(s) will be revoked and registration codes for the products will be automatically disabled. Customers will be responsible for return shipping charges of products that needs to be returned.

Customers will be responsible for return shipping charges of products that needs to be returned. If you would like to return or exchange your order and you meet the criteria outlined above, please contact us by phone or via our Contact Us form. Please include your name, order date, and reason for return. We will then email you with a Return Authorization Number and an address where to send the returned item to. Returns sent back to us without prior contact will be refused. If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount less a 10% cancellation fee.