Single-User License - Frequently Asked Questions | Sedgwick Hines' Financial Aid and Scholarship Workshop Online

Single-User Licenses
Frequently Asked Questions

What do you mean by "single user license".

Single user means one user. A single user license means a license for a single person.
Can I install the software on a website, network, or computer which is used by multiple students?
No. A Single-User License DOES NOT permit installation and use of the Financial Aid and Scholarship Workshop (eLearning Course) software on a computer to which multiple users may connect directly or indirectly via a website or an electronic network, such as a pier-to-pier network, local area network, or company intranet. Authorized users are not allowed to share, transfer, sell, distribute or create other ways to generate revenue directly with the output of the software. You must purchase a Site License to use the Financial Aid and Scholarship Workshop (eLearning Course) software on any type of network.

I purchased the software version of the workshop and still haven't received my registration code.

The email would have come from Online Scholarship Workshop with the subject line:
"Here's your Registration Codes."

The e-mail with the registration instructions should arrive to your e-mail box within the same or following business day (usually it is less than one day). If you do not receive that e-mail within the next 24 hours, this is most likely an e-mail delivery problem. Please contact us and we will help. You may want to provide us with an alternative e-mail address to contact you if the e-mail address specified in the order form is not working. We promptly reply to all e-mail messages we receive.

What happens when my online course or software version expires?

When your online course or software version expires, you will not be able to access your online account or the software version on your personal computer. If you have an online account, you will receive a renewal notice 5 days before your account expires. The software will inform you that access to the workshop has expired and you will be provided with details on how to renew the software.
I lost my registration code. Can you please send it to me again?
On occasion, a customer may sell a computer, or the computer's hard drive may crash, or any number of things could cause you to lose your registration information. If this happens, you can request your registration code again by contacting us. We will respond promptly to your request.

Is technical support included?

Yes. Free technical support is available before and after purchase of our software or ebooks through our online Support Center .

Site License customers interested in priority technical support should contact us for information on a maintenance plan, which includes software upgrades, unlimited priority telephone support and unlimited priority email support. (Send an email using our Contact Us Form or call +1.773.837.5931.

Please provide a Valid E-mail Address

Please make sure that you specify a valid e-mail address in the order form. Please disable spam protection and make sure that you can receive e-mails, that the e-mail box is not over quota, that an e-mail from sales @ financialaidscholarshipworkshop.com will not be trashed or blocked by your e-mail client, anti-spam filter (some e-mail filters can be too agressive), ISP, or e-mail service you use.

The e-mail with the registration instructions should arrive to your e-mail box within the same or following business day (usually it is less than one day). If you do not receive that e-mail within the next 24 hours, this is most likely an e-mail delivery problem. Please contact us and we will help. You may want to provide us with an alternative e-mail address to contact you if the e-mail address specified in the order form is not working. We promptly reply to all e-mail messages we receive.